General Information and Booking Conditions
How To Book
A non-refundable deposit of $110 per person made through your local Travel agent or Resort Marketing will secure space on the tours and arrangements required. Final payment is due 30 days prior to departure from Australia unless otherwise specified. All rates shown are per person, in $AUS, unless otherwise specified.
Late bookings made 14 – 5 days prior to check-in full payment must be made within 24 hours of confirmation. For 4 to 0 days prior to check-in full payment is required in advance prior to a request being processed. There are some hotels for which the above does not apply please refer to Resort Marketing.
Cancellation
Cancelling your hotel or other services (Including transfers, tours, car hire)
All cancellations or amendments for hotels or other services must be made in Australia, through Resort Marketing. No responsibility can be taken for any cancellations for hotels or other services which are cancelled direct by the client or direct by the client’s travel consultant, regardless of whether written proof is given.
Accommodation or other services
- Cancellations made 15 days or more prior to arrival will incur $110 per person in addition to any fees charged to us by our supplier.
- Cancellation 14 – 0 days prior to arrival 100% cancellation applies.
For Cruises
Specific detailed booking conditions apply including strict cancellation policies. Please ask Resort Marketing for information regarding these conditions.
Important Information
Amendments
May we suggest that you plan your requirements carefully, and avoid changes to your itinerary once lodged with your travel agent or Resort Marketing. Such amendments would involve additional charges, namely cancellation and handling fees wherever applicable. For each amendment or cancellation a fee of $30 will be charged. These rates are the minimum charges as they may be also affected by cancellation fees. See “Cancellation” clause.
Claims or Refunds
No claims or refunds will be considered unless submitted in writing and received by Resort Marketing within 6 months of date of issue of vouchers/s. In order to facilitate the investigation of claims it is advisable to bring the matter to the attention of the tour operator and / or the property before departure.
No refund will be made for any unused service or portion thereof and for any reason, once the client has departed from Australia, unless otherwise specified.
- No shows – If you fail to check in at the designated hotel on the day booked with Resort Marketing 100% penalty of remaining unused days.
- Early departure after check-in incurs a 100% penalty of remaining unused days.
Deposit
Deposit of 30% of rental price or $500 (whichever is greater) is required to secure reservation, and full balance is payable 8 weeks prior to departure from Australia.
Not included in costs or Tours or Services
Cost of passports, and visas where required, items not specified as being included, airport taxes where applicable, laundry, telephone calls, food not included on regular menus and any other item of a personal nature. Transportation to and from Australia.
Prices
All prices quoted for transportation and land arrangements on this website are based on current rates, (including foreign exchange rates) and accordingly are subject to change without notice.
Airfares
To and from Australia are not included in the cost of any holiday package shown (unless otherwise stated).
Acceptance of Bookings
Bookings are accepted subject to the services or accommodation applied for being available. Resort Marketing Australia and/ or its agents reserve the right, without notice, to modify, cancel or withdraw any of the arrangements and in this event the full amounts paid will be returned to the customer, and upon rendering the same, all liability of Resort Marketing and / or its agents in respect thereof
shall cease. Resort Marketing and / or its agents reserve the right to decline to accept or retain any person as a member of any party at any time. Bookings with Carriers are also subject to the Carriers’ Terms and Conditions as printed or referred to in their tickets and / or timetables and / or regulations.